Our movers arrive to every job with:

• hand-trucks
• at least one four-wheel dolly
• furniture pads
• packaging tape
• shrink wrap
• general common tools
• securing straps
• non slip floor runners

If any additional materials will be needed such as boxes for packing or bubble wrap for fragile items, please let our office representative know when you book your move so we may bring these additional materials.

After the first truck, each additional truck we provide adds $38.75 per hour to your hourly rate.

In Oregon, household moving rates are determined by state law. Any legal and licensed moving companies in the area are to follow strict billing guidelines determined by their respective tariff association.

This is why many registered moving companies in the Portland metro and surrounding area often charge similar prices.

This is a tricky question as there are SO many variables that affect moving duration.

Here are some things to think about that may impact the length of your move:

• Are there stairs at your old / new home?
• Are there elevators involved?
• Will the elevators be reserved for the movers? (Check with your buildings' management on if this is possible.)
• Is there a long carry/walk from the truck to the home?
• Did you reserve parking for the moving truck? (This is done through the city or the property owner.)
• Will the movers be disassembling / reassembling furniture?
• Will your movers be packing?

These are all things to consider when trying to calculate the rough amount of time it should take.

Of the above topics the two most time consuming and unpredictable variables are packing and elevators.

Packing is more time consuming than actually moving and although you may not have a lot of furniture, packing a fully stocked kitchen into boxes can take 2-3 hours by itself. If your move requires any packing or elevators we recommend adding an extra mover to your job as it will help offset the amount of time your move takes.

While taking all of this into consideration we assure you that Pack My Truck movers are ready to tackle just about any problem they face and will show up to your job ready to work hard.

We are dedicated to making sure your move happens as efficiently and safely as possible.

If you have any questions about your move or how many movers you will need, give us a call and our office representative will help figure out the best game plan for your move!

Yes.

For full service jobs:

There is a minimum charge of two hours from Monday - Friday and five hours on Saturday. We are closed Sunday.

For labor only jobs:

There is a minimum charge of three hours from Monday - Thursday and four hours from Friday - Saturday. We are closed Sunday.

After the minimum charge we bill in 15 minute increments.

The Labor Only Booking Fee is to help cover our vehicle related expenses like gas, insurance, and maintenance and administration costs for labor-only jobs as the small hourly rates do not account for these expenses. This is one way we are able to keep our labor-only hourly rates as low as possible for our customers.

HOW IS THE FEE CALCULATED?:

The Labor Only Booking Fee is the greater of either $25 dollars or $0.99 a mile traveled to and from your job-site(s), along with any driving performed during your job, from our Portland warehouse located within the 97217 area code.

(For most labor only jobs the booking fee is $25)

We favor this model versus other common competitor models where customers are often charged hourly from the time the movers leave their warehouse to the time they get back. We have found that model to be flawed with inconsistency. Who wants to pay $157.5/hr for three movers to sit in traffic?

Here are a few example scenarios of how our Labor Only Booking Fee would work:

SCENARIO ONE:

Say we are coming to your house to help you unload a truck. Your job therefore only has one job-site. If that job-site is 14 miles away from us the total Labor Only Booking Fee would amount to $27.72 ($13.86 there and $13.86 back from the one location).

SCENARIO TWO:

Now say that we are helping you load a truck at your old place, and unload it at your new place. This scenario job has two job-sites. So if your first job-site is 10 miles away from our warehouse, and your second job-site is 7 miles away from the first and 10 miles away from our warehouse, your total Labor Only Booking Fee would amount to $26.73 or $0.99/mi for the 27 miles traveled to complete the job.

The Labor Only Booking Fee is always calculated for you and collected before your move date.

For Full Service: No.

However for full service jobs there is a $100 dollar deposit we collect during the booking process that counts toward your bill on move day and is refundable if you cancel your appointment at least 48 hours prior to your move date.

For Labor Only: Yes

For labor-only jobs we collect the booking fee ($25 or $.99/mile) during the booking process. The booking fee is non-refundable for labor only moves however we are willing to apply this charge to another move date in case you need to move or reschedule.

This is totally up to you. We are more than happy to provide everything you need for your move. Just let our office representative know ahead of your move date so that we know what to bring to the job. However if you have your own materials that you would like us to use we can definitely do that for you as well.

Please note that any packing materials we provide is not included in your hourly rate and will cost extra.

No.

Unfortunately we are not insured to drive any vehicles that are not ours.

As tipping goes, this is entirely at your discretion.

However, moving is tough work and any gratuity is always appreciated by your movers.

If you choose to tip on the card, know that 100% of the tip will go to the movers who serviced you.

WE WILL MOVE: upright pianos, digital pianos, and console pianos.

WE WILL NOT MOVE: baby grand pianos or grand pianos.

Pianos are a specialty, high value item that requires specific skills and insurances.

If you need a piano moved it is best to hire a piano moving company. Piano movers generally offer more comprehensive insurance for your piano and will often offer a free tuning service when you move your piano through them.

Only for Labor-only Jobs.

The only time there will be an additional charge to move a heavy item is during a labor-only service and if the item weighs over 250 pounds AND it is to be moved up or down more than 5 stairs per destination.

If this is the case, this item will be subject to our HEAVY ITEM STAIR FEE: If a heavy item is to be moved up more than 5 stairs, each additional stair will incur an additional $4 charge.

For example if we are moving your upright piano up or down 15 stairs, you will be charged $4 per stair for 10 stairs(the first 5 are free) and thus incur an additional charge of $40 for the heavy item. If there are no stairs to overcome with the item, there will be no additional charge. This fee only applies to heavy items weighing 250 pounds or more.

It is our top priority to execute damage free moves. However, on the rare occasion that we damage an item, we do offer standard released value protection insurance which provides for $.60 per pound per article. This means if a 100 lb dresser breaks you will receive the lesser of $60 or the cost to repair the damage. This insurance comes free with all of our moves. This insurance only covers your items while we are moving them and not during transit. However, many customers are also surprised to find out their home owners insurance or rental insurance may also cover their items while moving. If you wish to seek additional insurance we also recommend checking out https://www.movinginsurance.com/.

Your movers will not install or disconnect any appliances as appliances now and days can be very complex requiring professional installation from a certified technician.

That being said, we can package and move most appliances once they are powered down and disconnected from water and electrical supplies.

Your movers will gladly help you un-mount your tv off of the wall mount if the job requires standard household tools and is fairly straight forward. We will not however remount your tv or its wall mount in your new home.